Job Summary

A company is looking for a Workforce Coordinator.

Key Responsibilities:

• Act as central point of contact for servicing and staffing of assigned lines of business
• Manage real-time staffing, adherence, and agent work states to meet operational goals
• Develop strategies to ensure service levels are met while minimizing labor costs

Required Qualifications:

• Strong knowledge of real-time call center operations
• Experience with workforce management and reporting tools
• Ability to maintain high level of confidentiality with employee records
• Experience in analyzing and evaluating workload and staffing patterns
• Demonstrated ability to balance staffing levels and optimize resources