Workforce Data Analyst

Job Summary

A company is looking for a Workforce Data Analyst to analyze data and provide real-time performance supervision for call centers.

Key Responsibilities

• Monitor real-time call volume traffic, service levels, and staffing adherence
• Analyze contact center performance and recommend schedule changes based on trends
• Perform Workforce Management duties including scheduling and data entry updates

Required Qualifications

• Bachelor's degree or equivalent experience required
• Minimum one year of call center experience preferred
• User level experience with trending and database software applications, such as Access and Excel
• Demonstrated ability to analyze data to formulate business recommendations
• Accurate data entry skills required