Workforce Data Analyst

Job Summary

A company is looking for a Workforce Data Analyst to analyze data for senior leadership and monitor call center performance.

Key Responsibilities

• Monitor real-time call volume, service levels, and staffing adherence
• Analyze contact center performance and recommend schedule changes
• Perform Workforce Management duties including scheduling and data entry updates

Required Qualifications

• Bachelor's degree or equivalent experience required
• Minimum one year of call center experience preferred
• User level experience with Excel and database software applications
• Demonstrated ability to analyze data for business recommendations
• Accurate data entry skills required