Workforce Engagement Management Specialist

Job Summary

A company is looking for a Global Workforce Engagement Management Specialist.

Key Responsibilities

• Support Sales and CSE teams during the pre-sales cycle to demonstrate the value of WEM solutions
• Partner with customers to understand requirements and identify how WEM can exceed expectations
• Collaborate with Product teams to share customer insights and drive innovation

Required Qualifications

• 5+ years of experience in Workforce Engagement Management using platforms like Genesys, NICE, Verint, or Calabrio
• Strong business and technical acumen in Workforce Management, Quality Management, and Reporting/Analytics
• Experience delivering engaging presentations and workshops to diverse audiences
• Proven ability to influence cross-functional stakeholders and lead without direct authority
• Understanding of Workforce Engagement Management solutions and strategies for employee engagement