Workforce Management Administrator

Job Summary

A company is looking for a Real Time Administrator, Workforce Management.

Key Responsibilities

• Monitor real-time demand and key performance metrics, identifying and communicating points of exposure
• Deploy resources according to plan, manage service levels, and optimize staff productivity
• Coordinate workforce deployment and schedules, updating exceptions and supporting ad-hoc requests

Required Qualifications

• 2-3 years of related experience or equivalent combination of education and experience
• Knowledge of telephony and WFM systems preferred
• Strong knowledge of Microsoft Excel; basic knowledge of Microsoft Office applications required
• Ability to work in a fast-paced environment with changing priorities
• Proven ability to collaborate effectively with diverse teams