Workforce Management Administrator

Job Summary

Supporting the Workforce Management department, the full-time remote Workforce Management Login Administrator will manage daily login identification administration, troubleshoot ID issues, and maintain client-specific hierarchies.

Key responsibilities

• Process and resolve helpdesk tickets through the internal Teleperformance Helpdesk
• Generate network logins for new hire agents and update for internal transfers
• Maintain tracking of client logins and submit roll-off requests based on site attrition

Required qualifications

• Minimum of 90 days in the current position
• 6 months of call center operations or workforce experience is a plus
• Experience with Microsoft-based technologies
• Willingness to work extended hours and/or weekends as needed
• Strong organizational and time management skills