Workforce Management Administrator

Job Summary

To support the Workforce Management department, the full-time remote Workforce Management Login Administrator will manage daily login identification tasks, troubleshoot ID issues, and maintain client-specific hierarchies.

Key responsibilities

• Process and resolve helpdesk tickets through internal Teleperformance Helpdesk
• Generate and update network logins for new hire agents and internal transfers
• Submit roll-off requests based on site attrition following client-specific processes

Required qualifications

• Minimum of 90 days in current position
• 6 months of call center operations or Workforce experience preferred
• Experience with Microsoft-based technologies
• Willingness to work extended hours and weekends as needed
• Strong organizational and time management skills