Workforce Management Advisor

Job Summary

A company is looking for a Field Services Workforce Management Advisor I.

Key Responsibilities

• Manage work order processes, including trouble expedites and after-hours dispatch
• Monitor and adjust technician schedules to ensure timely completion of field jobs
• Serve as the primary contact for escalations related to orders and tickets

Required Qualifications

• 1+ years of customer service experience, including scheduling or dispatching
• Ability to adhere to attendance guidelines to meet customer needs
• Willingness to work overtime as needed
• Experience with billing, ticketing, and customer relationship management systems is a plus
• Familiarity with telecommunications industry products and terminology is advantageous