Workforce Management Advisor

Job Summary

Managing scheduling and dispatch for both consumer and commercial work orders, the full-time remote Field Services Workforce Management Advisor I will monitor schedules, handle escalations, and ensure timely processing of requests while maintaining service levels.

Key responsibilities

• Manage trouble expedites, after-hours dispatch, and create assist orders as needed
• Monitor technician schedules and proactively assign work to minimize customer impact
• Serve as the primary contact for investigating and resolving order and ticket escalations

Required qualifications

• 1+ years of customer service experience, including scheduling or dispatching
• Ability to adhere to attendance guidelines to meet customer needs
• Experience with billing, ticketing, and customer relationship management systems is a plus
• Prior telecommunications experience and knowledge of industry terminology
• Proficiency in business applications such as the Windows Suite