Workforce Management Analyst

Job Summary

A company is looking for a Workforce Management Analyst.

Key Responsibilities

• Analyze workforce management data to optimize call center operations
• Utilize workforce management platforms for reporting and analytics
• Collaborate with operational teams to improve staffing and performance metrics

Required Qualifications

• 5+ years of experience in workforce management within a call center environment
• Experience with IEX Workforce Management or similar platforms
• Proficiency in advanced Microsoft Excel and Microsoft Access
• Understanding of call center operations and workforce management practices
• Flexibility to adapt in a dynamic work environment