Workforce Management Analyst

Job Summary

A company is looking for a Workforce Management Analyst to support service operations and optimize business performance through data analysis and reporting.

Key Responsibilities

• Create and maintain a system to notify leadership of staffing inefficiencies
• Track and analyze performance metrics and trends to optimize service levels
• Develop presentations and reports for leadership on operational insights and recommendations

Required Qualifications

• Advanced proficiency in Microsoft Excel or Google Sheets
• 2-3 years of experience developing custom spreadsheet models
• 1-2 years of experience measuring productivity and performance metrics
• Knowledge of data forecasting concepts and ability to calculate staffing needs
• BA/BS Degree in Business Administration, Computer Science, or Mathematics preferred