Workforce Management Analyst

Job Summary

A company is looking for a Workforce Management Analyst to optimize workforce planning and scheduling through data analysis and collaboration.

Key Responsibilities

• Develop and maintain scheduling models based on key metrics to create effective team schedules
• Monitor service levels and staffing in real-time, making adjustments to meet goals
• Collaborate with team leaders and vendors to improve scheduling strategies and address challenges

Required Qualifications

• Direct experience in a Workforce Planning role, including forecasting and scheduling
• Experience with WFM software, particularly NICE or similar platforms
• Proactive mindset with the ability to anticipate problems and propose solutions
• Flexibility to work varying hours to meet business needs