Workforce Management Analyst

Job Summary

A company is looking for a Workforce Management Analyst to join their team.

Key Responsibilities

• Develop and maintain dynamic scheduling models based on key metrics for effective team scheduling
• Monitor service levels and staffing in real-time, making adjustments to meet goals
• Collaborate with team leaders and vendors to improve scheduling strategies and address challenges

Required Qualifications

• Direct experience in a Workforce Planning role, including forecasting and scheduling
• Experience with WFM software, with familiarity in NICE or similar platforms
• A proactive mindset with the ability to anticipate and propose solutions for potential issues
• Flexibility and adaptability to work varying hours as needed by the business
• Strong analytical skills to turn complex data into actionable insights