Workforce Management Analyst

Job Summary

A company is looking for an Analyst 2, Resource Planning.

Key Responsibilities

• Create and manage schedules based on forecasts from the capacity planning team
• Identify and implement new processes to enhance business results and team efficiency
• Compile and analyze call center performance reports and manage staffing data

Required Qualifications, Training, and Education

• Bachelor's Degree preferred, or equivalent combination of coursework and experience
• 2-5 years of relevant work experience in workforce management
• Technical proficiency in workforce management tools such as Alvaria/Aspect
• Advanced skills in Microsoft Excel
• Experience with scheduling-based work