Workforce Management Analyst

Job Summary

A company is looking for a WFM Analyst (Fixed-Term).

Key Responsibilities

• Configure and manage workforce management (WFM) system settings and monitor schedule quality
• Analyse sales and transaction data to improve labour demand forecasting and support operational changes
• Act as first-line support for WFM queries and deliver training to GMs and Ops Managers

Required Qualifications, Training, and Education

• Experience in workforce planning, scheduling, or labour analysis
• Strong understanding of WFM systems, with UKG Pro experience being desirable
• Advanced analytical skills, particularly in Excel
• Commercial awareness of labour budgets and productivity drivers
• Ability to influence stakeholders through data-led insight