Workforce Management Analyst

Job Summary

A company is looking for a Workforce Management Analyst I (Remote).

Key Responsibilities

• Monitor and analyze call volume, patterns, and traffic flow to meet service level objectives
• Provide regular reports on workload and workforce, making recommendations for improvements
• Collaborate with supervisors and internal teams to adjust staffing based on forecasts

Required Qualifications

• Bachelor's Degree or 4 years of relevant work experience in lieu of a degree
• 1 year of experience in a Scheduling, Forecasting, or Traffic environment
• Proficient in Microsoft Office applications
• Ability to manage multiple deadlines and customer service demands
• Must be eligible to work in the U.S. without sponsorship