Workforce Management Analyst

Job Summary

A company is looking for a Workforce Management Analyst II (Remote).

Key Responsibilities

• Forecast call volume and resource requirements, developing staffing plans and schedules to meet service level objectives
• Analyze call volume and staff forecasting, generating weekly schedules based on forecasted volumes
• Maintain data integrity of scheduling/forecasting databases and perform regular and ad hoc reporting

Required Qualifications

• Bachelor's Degree or 4 additional years of relevant work experience in lieu of a degree
• 3 years of experience in service center operations or scheduling/forecasting within a call center environment
• Proficiency in Microsoft Applications, including Word, Excel, and Access
• Strong statistical and analytical abilities
• Ability to work independently and collaboratively