Workforce Management Analyst

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, May 01, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Workforce Management Analyst.

Key Responsibilities:

Manage forecasting, scheduling, and performance analysis to optimize contact center resources
Monitor real-time performance and execute intraday adjustments to meet service goals
Produce workforce management reports and collaborate with various teams for continuous improvement

Required Qualifications:

2+ years of Workforce Management experience in a contact center environment
Strong analytical and data interpretation skills
Experience with multi-skill, omni-channel environments
Proficiency in Excel and/or BI reporting tools
Understanding of contact center KPIs and staffing models

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