Workforce Management Associate

Job Summary

A company is looking for a Workforce Management Senior Associate to support contact center scheduling operations.

Key Responsibilities

• Process time off requests, flex scheduling, absences, and schedule updates accurately
• Manage agent inquiries and requests through ServiceNow, ensuring professional communication
• Support low complexity reporting tasks and assist with routine data pulls while meeting team SLA expectations

Required Qualifications

• Strong attention to detail and ability to thrive in high volume processing work
• Experience with workforce management systems is a plus
• Familiarity with ticketing tools like ServiceNow
• Contact center or workforce operations experience preferred
• Technically proficient and comfortable learning new systems