Workforce Management Associate Manager

Job Summary

A company is looking for a Workforce Management Associate Manager.

Key Responsibilities

• Own WFM for a multi-brand sales ecosystem across various stores and sales centers
• Forecast and plan capacity using complex staffing models to meet service levels and sales goals
• Run real-time operations by monitoring trends and making intraday decisions to protect service levels

Required Qualifications

• Experience in workforce management operations
• Proficiency in developing staffing and forecasting models
• Ability to manage high-demand daily workforce operations
• Experience in coaching and developing team members
• Familiarity with performance reporting and trend analysis