Workforce Management Coordinator

Job Summary

A company is looking for a Workforce Management Coordinator to support contact center operations and resource allocation.

Key Responsibilities

• Assist with forecasting and planning for staffing coverage
• Monitor real-time activities and adjust schedules to meet operational goals
• Generate reports and provide analysis to improve performance and efficiency

Required Qualifications

• Associates Degree or equivalent related experience
• 1 - 3 years of experience in a related field
• Knowledge of contact center processes and best practices
• Advanced proficiency in Microsoft Excel and reporting systems
• Experience with workforce management software preferred