Workforce Management Junior Analyst

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Wed, Feb 07, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Career Level: Experienced

Job Summary

A company is looking for a Workforce Management Junior Analyst.

Key Responsibilities:

Monitor call center activity and ensure appropriate staffing levels throughout the day
Provide real-time support and generate reports on call center metrics
Identify trends in volume, staffing, and agent performance to suggest process and service improvements

Required Qualifications:

3+ years of workforce management operations experience
Proficiency in using MS Excel and data platforms for analysis
Ability to analyze call center data and present findings in a structured way
Experience with workforce management tools such as IEX, CMS, Genesys is a plus
Overall experience level of 3+ years in operations

COMPLETE JOB DESCRIPTION

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Job is Expired

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