Workforce Management Junior Analyst

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Reviewed: Fri, Sep 08, 2023

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Workforce Management Junior Analyst.

Key Responsibilities:

Monitor queues and ensure KPI expectations are met and agents adhere to schedules
Provide real-time support, including sending service level alerts and out of adherence reports
Create agent profiles, send interval reports, and optimize agent schedules

Required Qualifications:

3+ years of workforce management operations experience
High proficiency in MS Excel and data analysis
Ability to analyze call center data and present findings
Experience with Genesys, IEX, and NICE is helpful
3+ years of operational experience

COMPLETE JOB DESCRIPTION

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Job is Expired

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