Workforce Management Manager

Job Summary

A company is looking for a Manager, Workforce Management.

Key Responsibilities

• Manage all activities within the workforce management function for the contact center
• Drive innovation, planning, and implementation of contact center efficiencies
• Collaborate with leadership to optimize staffing, scheduling, and resource allocation

Required Qualifications

• Bachelor's degree required
• 5+ years of related experience required
• 2+ years of supervisory experience preferred
• Equivalent experience may be considered
• Knowledge of workforce management policies and procedures