Workforce Management Manager
Job Summary
Managing the end-to-end workforce lifecycle, the full-time Manager, Workforce Management will lead a team of analysts to ensure adherence to service level agreements and optimize resource utilization in a virtual environment.
Key responsibilities
- Develop and implement operational policies and procedures in collaboration with stakeholders
- Utilize workforce management tools to track key performance indicators and optimize staffing strategies
- Provide deep-dive analysis on operational trends to drive continuous improvement and maintain audit compliance
Required qualifications
- Bachelor's Degree in Business Administration, Statistics, Mathematics, Economics, or Data Science
- Five or more years of experience as a Workforce Management Manager
- Three or more years in a leadership or people-management role
- Call Center experience required
- High proficiency in Excel and experience with Workforce Management systems
Complete Job Description
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