Workforce Management Scheduler

Job Summary

A company is looking for a Workforce Management Scheduler (Remote).

Key Responsibilities

• Approve scheduling requests and provide recommendations based on historical trends and staffing availability
• Analyze and report on scheduling and staffing trends to improve operational coverage and efficiency
• Perform audits of reports and maintain data integrity within Workforce Management systems

Required Qualifications

• Bachelor's Degree OR High School/GED with at least 3 years of experience in contact center or workforce administration
• Experience with analyzing and reporting data to identify trends and drive improvements
• Intermediate level skill in Microsoft Suite (MS Excel, PowerPoint, and Word)
• Experience with workforce management systems is preferred
• Prior contact center scheduling experience is preferred