Workforce Management Scheduling Manager

Job Summary

Seeking a detail-oriented and operationally strong Workforce Management Scheduling Senior Manager to manage a four-person scheduling team and oversee the end-to-end scheduling process for pharmacy operations, with a focus on workforce optimization, real-time adherence, and collaboration with senior leadership, in a full-time remote role.

Key responsibilities

• Owns the scheduling process, including long-term planning and daily optimization using the Verint Workforce Management product
• Manages real-time schedule adherence and staffing adjustments to meet operational demands and service level targets
• Identifies scheduling inefficiencies and implements process improvements to enhance operational efficiency

Required qualifications

• Bachelor's degree in Business, Operations Management, Healthcare Administration, Workforce Management, or a related field
• 5+ years of Workforce Management experience in scheduling or workforce operations
• 3+ years of direct leadership experience in Workforce Management
• Deep understanding of WFM platforms, particularly Verint
• Experience in real-time workforce monitoring and intraday decision-making