Workforce Management Solutions Engineer

Job Summary

A company is looking for a Work Force Management CX Solutions Engineer.

Key Responsibilities

• Act as the lead architect for WFM strategies, optimizing staff utilization and schedule adherence
• Own the integrity of volume analysis and long-range forecasting models for staffing levels across global service functions
• Engineer a robust operating model that aligns WFM planning with regional delivery functions

Required Qualifications

• Minimum Bachelor's degree or equivalent work experience, with at least 3+ years of Workforce Management experience
• Proven ability to design and implement repeatability standards in complex global operations
• Extensive experience in architecting WFM functions and modeling capacity plans
• Strong analytical capabilities to identify root cause issues and improvement opportunities
• Demonstrated ability to build partnerships and influence at senior levels across various business lines