Workforce Management Specialist

Job Summary

A company is looking for a Specialist, Workforce Management.

Key Responsibilities

• Run and review volume forecasts, shrinkage analysis reports, and headcount requirements for accurate scheduling
• Conduct routine data validation of workforce management systems and reports
• Document requirements to generate reports and dashboards for business use

Required Qualifications

• High school diploma or equivalent required; associate degree in mathematics or related field preferred
• Minimum of four years' experience in a contact center environment with at least one year in workforce management
• Experience writing reporting requirements and implementing reports desired
• Ability to participate in and support compliance program objectives
• Consistent cooperative interaction with other employees