Workforce Management Specialist

Job Summary

A company is looking for a Real Time Specialist Workforce Management.

Key Responsibilities

• Monitor call volumes and analyze staffing needs to make program adjustments
• Prepare staffing reports based on client needs and new information
• Forecast staffing requirements and recommend headcounts on a daily and short-term basis

Required Qualifications

• 6 months or more of data analysis experience
• High school diploma or equivalent
• Solution-oriented mindset
• Ability to understand, interpret, and manipulate data for reporting
• Computer experience