Workforce Management Specialist

Job Summary

A company is looking for a Workforce Management Specialist I (Remote).

Key Responsibilities

• Develop advanced workforce management reporting and automated scheduling systems for crisis call and support staff
• Create and manage schedules for per diem and volunteer counselors to ensure optimal coverage
• Monitor real-time call volumes and agent availability, making staffing adjustments as necessary

Required Qualifications

• 3+ years of experience in Contact Center Workforce Management or related fields preferred
• High school diploma or GED required; Bachelor's degree preferred
• Experience with SharePoint, SQL, and Power-Bi preferred
• Experience in social service, mental health, or crisis work settings preferred
• Must be 18 years of age or older and have a reliable internet connection