Workforce Management Specialist

Job Summary

A company is looking for a Workforce Management Specialist to assist in scheduling and managing call center operations.

Key Responsibilities

• Support the maintenance of the WFM platform for forecasting, scheduling, and reporting call center statistics
• Monitor daily call queues and coordinate team members' availability to meet service levels
• Communicate with leadership about call queue status, wait times, and relevant metrics

Required Qualifications

• High school diploma required; bachelor's degree preferred or equivalent experience
• Proficient with WFM platform and relevant computer applications, such as MS Office
• Healthcare experience preferred
• Typing speed and accuracy of 45+ WPM
• Flexible, self-motivated, and able to multitask with changing priorities