Workforce Management Specialist

Job is Expired

Location: Nationwide

Compensation: Salary

Reviewed: Fri, Aug 25, 2023

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Workforce Management Specialist to join their team.

Key Responsibilities:

Forecast call volume demand and manage scheduling of staff
Monitor real-time contact centers and adjust staff accordingly
Train team members on workforce management policies and procedures

Required Qualifications:

Minimum of 3 years of workforce management experience
Experience with workforce management software (NICE IEX/CX) and Salesforce
Bachelor's degree in statistics, mathematics, computer science, finance, general business, or accounting recommended
Experience implementing new software/applications desired
Adaptable and thrives in a fast-paced, dynamic organization

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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