Workforce Management Supervisor

Job Summary

To support operational growth, the full-time remote Workforce Management Supervisor will manage intraday scheduling processes, integrate advanced analysis for strategic insights, and motivate the team in daily operational tasks.

Key responsibilities

• Oversee intraday management of scheduling procedures and real-time workload analysis to meet service level requirements
• Facilitate the development of the Workforce Management team and implement industry best practices
• Collaborate with department schedulers and managers to ensure accurate staffing levels and devise efficiency strategies

Required qualifications

• High School Diploma, GED, or equivalent; Associate's degree preferred
• 5+ years of Workforce Management or relevant experience
• 1+ years of leadership experience
• Commitment to compliance program objectives
• Ability to interact cooperatively and respectfully with colleagues