Workforce Manager

Job Summary

A company is looking for a Manager Workforce - Remote.

Key Responsibilities

• Define key performance metrics and develop data collection methods and reports to enhance operations performance
• Manage departmental staff to ensure quality results and compliance with policies
• Oversee workforce forecasting, scheduling, and performance reporting for call center operations

Required Qualifications

• Bachelor's degree in Business, Finance, Operations, Workforce Planning, or related field, or equivalent experience; HS diploma or GED required
• 6 years of experience in financial or operational analysis
• 1 year of leadership or people management experience
• Eligibility to work in the United States without a work visa or residency sponsorship