Workforce Manager

Job Summary

A company is looking for a Workforce Manager responsible for managing Call Center staffing resources to achieve operational goals.

Key Responsibilities

• Plan and manage Call Center staffing resources to meet service level objectives
• Monitor call center performance metrics and staffing efficiency to ensure optimal coverage
• Analyze staffing data to identify trends and recommend improvements for operational efficiency

Required Qualifications

• Bachelor's degree in a related field from an accredited institution
• Minimum of three years of experience in managing high-volume call center staffing operations
• At least two years of supervisory experience leading teams
• Strong knowledge of call center operations and workforce management practices
• Proficiency in Microsoft Office applications and electronic documentation systems