Workforce Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, May 06, 2026

This job expires in: 24 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Management, Executive Level

Education Level: Bachelors

Job Summary

A company is looking for a Manager, Business Support Services Workforce.

Key Responsibilities

Develop and execute workforce capacity plans to support operational demand and strategic initiatives
Lead workforce management strategies across multi-channel environments and optimize management systems
Provide real-time oversight to mitigate service-level risks and produce executive-level performance reports

Required Qualifications

Bachelor's degree in business, Operations Management, or related field
Eight plus (8+) years of workforce management or support operations experience
1 - 2 years' experience developing reporting with T-SQL
Experience in mortgage servicing or financial services is strongly preferred
Advanced knowledge of workforce management principles and forecasting methodologies

COMPLETE JOB DESCRIPTION

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Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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