Workforce Onboarding Lead

Job Summary

Guiding new Revenue Specialists through their onboarding journey, the full-time Workforce Onboarding & Development Lead will manage training, monitor progress, and enhance onboarding materials in a fully remote environment.

Key responsibilities

• Collaborate with the Billing Operations Hiring & Onboarding Manager to deliver high-quality onboarding experiences
• Guide Revenue Specialists through the onboarding process, ensuring readiness for placement
• Design and maintain training materials while assessing and improving the onboarding process based on feedback

Required qualifications

• At least 2 years of remote dental billing experience with knowledge of dental billing procedures and regulations
• Extensive working knowledge of multiple dental Practice Management Systems (PMS)
• Strong technical proficiency with design tools such as Canva
• Proven ability to coach and develop others through effective interpersonal skills
• Strong organizational skills with a focus on problem-solving and attention to detail