Workforce Planning Analyst

Job Summary

A company is looking for a Workforce Planning Analyst to join their Workforce Effectiveness team.

Key Responsibilities:

• Create statistical models in collaboration with workforce, operations, and financial teams
• Collaborate on vendor forecasts and manage staffing capacity across multiple vendors
• Develop and implement mitigation strategies for business plans and optimize processes over time

Required Qualifications:

• 2+ years of experience in service operations center, call center or Workforce Management
• 2+ years of experience with Workforce Management software
• 1+ years of experience leading or managing projects
• 1+ years of experience using analytical tools to present information