Workforce Planning Analyst

Job Summary

A company is looking for a Workforce Planning Analyst for a 9-month temporary contract, remote.

Key Responsibilities

• Monitor and analyze real-time workforce performance metrics to ensure optimal staffing levels
• Collaborate with team leaders to recommend staffing adjustments based on data analysis
• Generate reports and dashboards to track workforce trends and present findings to stakeholders

Required Qualifications

• Minimum HSC or equivalent; relevant tertiary qualifications in Business, Analytics, or Operations preferred
• Prior experience in a Workforce Management Analyst role within a contact center or operational setting
• Strong exposure to scheduling and real-time management using Workforce Management tools
• Advanced Excel skills and ability to interpret and present data effectively
• Experience in a high-paced, omni-channel, or multi-site environment is desirable