Workforce Planning Analyst

Job Summary

A company is looking for an Analyst-Workforce Planning.

Key Responsibilities

• Develop and optimize staffing plans based on forecasted volume and staffing requirements
• Manage shift bids and conduct staffing gap analysis to improve coverage
• Review shrinkage data and make staffing recommendations, including managing attendance processes

Required Qualifications

• Bachelor's degree (or higher) or 4+ years of professional work experience
• 2+ years of experience in Workforce Planning or related fields
• 2+ years of experience with analytical tools such as Excel, Access, or WFM data platforms
• Understanding of ACD/Call Routing and multi-skill environments
• Familiarity with relational database concepts and WFM system configuration