Workforce Planning Analyst

Job Summary

A company is looking for a Workforce Planning Analyst focusing on case management.

Key Responsibilities

• Monitor call center resources and workloads to meet performance targets
• Forecast staffing needs based on historical trends and business drivers
• Collaborate with leadership on optimizing Workforce Engagement tools and reporting

Required Qualifications

• High School diploma or equivalent
• 5 years of Contact Center or Workforce Planning experience
• High level of accountability for achieving performance targets
• Ability to manage multiple tasks in a fast-paced environment
• Experience with Excel spreadsheets and forecasting methodologies