Workforce Planning Associate Director

Job Summary

A company is looking for an Associate Director, Workforce Planning & Analysis.

Key Responsibilities

• Build and refine forecasting and capacity models incorporating volume trends and operational goals
• Partner with various teams to translate automation and product changes into staffing and budget decisions
• Lead multi-scenario planning and provide data-driven recommendations to senior operational leaders

Required Qualifications

• 6+ years of experience in workforce planning, operational analytics, FP&A, or strategic operations
• Strong analytical and modeling skills with the ability to synthesize complex data
• Bachelor's degree or equivalent professional experience
• Proficiency in SQL and BI tools (e.g., Looker), along with advanced Google Sheets/Excel skills
• Experience managing or leading a WFM or Analyst team is a plus