Workforce Planning Manager

Job Summary

A company is looking for a Resource Planning Scheduling & Forecasting Manager.

Key Responsibilities

• Oversee workforce planning processes, including staffing and scheduling forecasts
• Lead day-to-day operations, implementing policies and ensuring goal attainment
• Manage financial resources, operational efficiency, and cultural change within the department

Required Qualifications

• Bachelor's degree in business or related field, or equivalent experience
• Minimum of five years of experience in workforce management, preferably in a call center environment
• Proven leadership skills with at least two years of people management experience
• Experience with process improvement and project management
• Advanced Excel skills and experience with workforce management software