Workforce Planning Senior Analyst

Job Summary

A company is looking for a Sr. Analyst - Workforce Planning - Work From Home.

Key Responsibilities

• Oversee multiple Service Center management functions and monitor efficiency and quality of operations
• Conduct arrival pattern forecasting and plan staffing needs to optimize schedules across various business lines
• Develop performance reports and coach staff members to meet established standards

Required Qualifications

• 3-5 years of relevant work experience
• Bachelor's degree preferred or specialized training/relevant professional qualification
• Working knowledge of execution and delivery skills
• Understanding of business intelligence
• Adept at collaboration and teamwork