Workforce Planning Specialist

Location: Remote

Compensation: Salary

Staff Reviewed: Fri, Apr 26, 2024

This job expires in: 6 days

Job Category: Human Resources

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Workforce Planning Specialist.

Key Responsibilities:

Provide workforce management expertise to Call Center business partners
Analyze alternatives and implement changes to current systems and processes
Monitor call center and agent metrics, perform trending and analysis, and make real-time adjustments

Required Qualifications:

Bachelor's Degree in Business Administrative or related field; or 4 years of functional experience
General knowledge of telephone, database, and intranet systems
Proficient in mathematics
Ability to negotiate compromise and resolve escalations from management
Ability to complete work within a specified timeframe

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