Workforce Real Time Coordinator

Job Summary

A company is looking for a Coordinator Workforce Real Time for the Patient Access Center, which is a remote position.

Key Responsibilities

• Monitor workload and adjust staffing to balance service levels in real time
• Process ad hoc requests for time away and collaborate with leadership to maintain coverage
• Optimize schedules to enhance service quality and efficiency

Required Qualifications

• High school diploma or GED from an accredited program
• 6+ months of experience using workforce management software
• 6+ months of real-time management experience in a high production contact center environment or completion of a relevant internship program
• Preferred: 6+ months of experience with Calabrio workforce management system