Workforce Scheduler

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Thu, Feb 08, 2024

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Workforce Scheduler (work from home) to join their team.

Key Responsibilities:

Create weekly staff schedules based on staffing capacity and customer service operational metrics
Analyze and develop recommendations for scheduling based on staffing requirements and call center schedules
Make real-time adjustments to direct calls to available Service Agents

Required Qualifications:

Bachelor's degree
Minimum 3 years of related experience or equivalent combination of education and related experience
Experience with workforce scheduling software for call center operations
Experience managing real-time agent staffing to achieve call-center operational performance metrics
Knowledge of call-center routing and IVR platforms preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

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