Workforce Scheduler

Job Summary

A company is looking for a Workforce Scheduler to join their team.

Key Responsibilities

• Manage schedule requests and optimize short-term workforce planning
• Generate and deliver agent rosters while adhering to Customer Service standards
• Monitor schedule adherence, analyze productivity, and report on agent performance

Required Qualifications

• Experience with Workforce Management (WFM) in a multi-channel environment
• Previous experience with WFM and scheduling software
• Strong Microsoft Excel skills
• Highly organized with the ability to manage competing priorities
• Ambitious and comfortable with diversity and adversity