Workforce Scheduler

Job Summary

Working remotely, the full-time Workforce Scheduler will coordinate staffing across departments, maintain agent schedules, and optimize activities to ensure coverage aligns with service goals.

Key responsibilities

• Publish weekly schedules to ensure continuity of coverage during all hours of operation
• Maintain short-term forecasts in the workforce management system to align published schedules with expected volume patterns
• Produce various workforce management performance reports, including schedule accuracy and forecast variance

Required qualifications

• High School Diploma or equivalent work-related experience (3+ years)
• Prior workforce management experience with a solid understanding of workforce management concepts
• Proficiency in workforce management software and intermediate data analysis using Excel or Google Sheets
• Strong critical thinking and problem-solving skills
• Ability to collaborate effectively with business partners at all levels